iDAM support

All the help and support options you've come to expect from our team. Use our support ticket system, browse our online knowledge base or watch a video tutorial.

Our online knowledge base provides clear explanations on how to organize your collection, uploading, and tagging information.

Can't find the answer in our knowledge base, just pick up the phone and call one of our support specialists. It's free!

Find an issue with a feature or a bug in your instance, login to our help desk and submit a support ticket.

Our support levels are engineered to accommodate both iDAMCloud and Enterprise users.
We cover everything under the hood and then some.

For cloud clients who require a standard level of support.

For Enterprise clients with 24/7 needs plus access to our development teams we offer advanced support

Free Upgrades

Access to Knowledgebase

Support Ticket System

Video Tutorials

Online Guidebook

Support Desk Hours

Response Time

Telephone Support

Training

Webservices API Key

Custom Application Support

Developer Support

5 days / 9AM- 5PM EST

1 Business Day

7 days / 9AM- 9PM EST

1 Business Day

5 days / 9AM- 5PM EST

4 Hours

We're here to help!