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Get support.

All the help and support options you've come to expect from our team. Use our support ticket system, browse our online knowledge base or watch a video tutorial.

Read Our Documents

Our online knowledge base provides clear explanations on how to organize your collection, uploading, and tagging information.

Ask an Expert

Can't find the answer in our knowledge base, just pick up the phone and call one of our support specialists. It's free!

Support Ticket

Find an issue with a feature or a bug in your instance, login to our help desk and submit a support ticket.

What are my support options?

Our support levels are engineered to accommodate both iDAMCloud and Enterprise users.
We cover everything under the hood and then some.

Standard Support

For cloud clients who require a standard level of support.

Advanced Support

For Enterprise clients with 24/7 needs plus access to our development teams we offer advanced support
Free Upgrades
Access to Knowledgebase
Support Ticket System
Video Tutorials
Online Guidebook
Support Desk Hours
Response Time
Telephone Support
Training
Webservices API Key
Custom Application Support
Developer Support
5 days / 9AM- 5PM EST
1 Business Day
7 days / 9AM- 9PM EST
1 Business Day
5 days / 9AM- 5PM EST
4 Hours