What Are My Support Options

First, please contact your company's primary support person. If you don't know who this is, please email us at support@webarchives.com. Please include your company name, office location and any other relevant information in your email. If you are the primary contact person, please use the support contact form below to help us quickly track and resolve any issue you may be having.

Online Support

With our online support ticket system, iDAM users can get access to support information anytime. This is available to all iDAM system administrators with a current support agreement.

• Open a new support ticket
• Search open tickets
• Review feature requests and tickets awaiting bug fix
• View software / hardware versions
• Change and update company contact information