Level 1 Support Overview

Level 1 support agreement covers typical client installations. See list of features below:

• 48 Hr. Max Response Time
• Free Upgrades
• Telephone support 5 days a week 9AM- 5PM EST
• Email Support: 5 days a week with 8 hour email response time
• 4 hour training session included
• Access to Support Desk Ticket System iDAM.ZENDESK.COM
• Access to support guidebooks
• Access to online video tutorials

Level 2 Support Overview

Level 2 support agreement covers clients . See list of features below:

• 24 Hr. Max Response Time
• Free Upgrades
• Telephone support 7 days a week 9AM - 9PM EST
• Email Support: 7 days a week with 4 hour email response time
• 4 hour training session included
• Access to Support Desk Ticket System iDAM.ZENDESK.COM
• Access to support guidebooks
• Access to online video tutorials
• API Documentation
• Developer Support